SlotGo Privacy Policy

Introduction

Welcome to SlotGo. This Privacy Policy governs the collection, use, storage, and disclosure of personal information by SlotGo ("we," "us," or "our") in connection with your use of the SlotGo online casino platform, accessible at slotgo.one, including all associated mobile applications, games, and services (collectively, the "Platform").

SlotGo is committed to handling your personal data with transparency, integrity, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also align our practices with internationally recognised data protection standards.

This Privacy Policy applies to all registered users, visitors, and any other individuals whose personal data is processed by SlotGo in connection with the Platform. Please read this policy carefully. If you do not agree with any part of this Privacy Policy, you should discontinue your use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, SlotGo acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means SlotGo determines the purposes and means by which your personal data is processed.

Where SlotGo engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and analytics platforms — those parties act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with SlotGo's instructions and applicable law.

If you have any questions or concerns about how your personal data is handled, you may contact our designated Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.

Data We Collect

SlotGo collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — you must be at least 21 years of age)
• Gender
• Nationality
• Government-issued identification number (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or Voter's ID)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

3.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, PayMaya reference, BPI/BDO/Metrobank account details — stored in tokenised or masked form only)
• Account balance and transaction records
• Bonus and promotional credit history

3.4 Gaming & Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Login and logout timestamps
• Responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests)
• Customer support interaction records

3.5 Technical & Device Data

• IP address
• Device type, operating system, and browser type
• Unique device identifiers
• Geolocation data (country/region level, for compliance purposes)
• Cookie and tracking data (see Section 8)

How We Collect Your Data

SlotGo collects personal data through the following means:

4.1 Directly From You

The majority of personal data we hold is provided directly by you when you:

• Register for a SlotGo Account;
• Complete the KYC identity verification process;
• Make a deposit or request a withdrawal;
• Contact our customer support team via live chat or email;
• Participate in promotions, surveys, or competitions;
• Update your account profile or settings.

4.2 Automatically

When you access and use the Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device information, browser type, pages visited, and session duration. Please refer to Section 8 for full details on our use of cookies.

4.3 From Third Parties

In certain circumstances, SlotGo may receive personal data about you from third parties, including:

• KYC/AML verification providers — to verify your identity and comply with anti-money laundering obligations;
• Payment processors — to confirm the status of deposits and withdrawals;
• Fraud prevention and security services — to detect and prevent fraudulent activity on the Platform;
• Regulatory authorities — where required by law or court order.

How We Use Your Data

SlotGo uses the personal data we collect for the following purposes:

SlotGo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Legal Basis for Processing

SlotGo processes your personal data on the following legal bases, as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Consent: Where you have given your explicit, informed consent to the processing of your personal data for a specific purpose — for example, receiving marketing communications or promotional offers from SlotGo. You may withdraw your consent at any time by updating your account preferences or contacting our support team.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and SlotGo — specifically, to provide you with access to the Platform, process your transactions, and manage your Account.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to SlotGo, including KYC/AML obligations, regulatory reporting requirements, and court orders.
• Legitimate Interests: Where processing is necessary for the legitimate interests of SlotGo or a third party, provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and analytics for service improvement.

Data Sharing & Disclosure

SlotGo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers & Processors

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank, UnionBank) — to facilitate deposits and withdrawals;
• KYC and identity verification providers — to verify your age and identity in compliance with regulatory requirements;
• Fraud prevention and cybersecurity providers — to protect the Platform and its users from fraudulent activity;
• Cloud hosting and infrastructure providers — to store and process data securely;
• Customer support platform providers — to manage and respond to support queries;
• Analytics providers — to help us understand Platform usage and improve our services.

7.2 Regulatory & Legal Authorities

SlotGo may disclose your personal data to government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable Philippine law, regulation, legal process, or enforceable governmental request. This includes disclosures to the National Privacy Commission (NPC), PAGCOR, the Anti-Money Laundering Council (AMLC), and other relevant authorities.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of SlotGo's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Privacy Policy. You will be notified of any such transfer in advance where reasonably practicable.

Cookies & Tracking Technologies

SlotGo uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. A cookie is a small text file placed on your device when you visit the Platform.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to log in and access your Account. Disabling analytics cookies will not affect your ability to use the Platform.

Data Retention

SlotGo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in compliance with AML and regulatory record-keeping obligations;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations;
• Gaming activity data: Retained for a minimum of three (3) years from the date of each session;
• Customer support records: Retained for a minimum of two (2) years from the date of each interaction;
• Cookie and analytics data: Retained in accordance with the durations specified in Section 8.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with SlotGo's data disposal procedures, unless further retention is required by law.

Data Security

SlotGo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the SlotGo Platform;
• Encryption at rest for all sensitive personal data stored on SlotGo servers;
• Tokenisation of payment method details — SlotGo does not store full payment account numbers;
• Multi-factor authentication (MFA) options for user accounts;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• 24/7 security monitoring for suspicious activity and potential data breaches;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by SlotGo:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, stored, and shared — which is the primary purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data SlotGo holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful — subject to SlotGo's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15. SlotGo will respond to all verified data subject requests within thirty (30) calendar days of receipt.

Children's Privacy & Age Restriction

If SlotGo becomes aware that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the associated Account, delete the personal data in question, and take appropriate steps to prevent further access. Any Funds held in such an Account will be handled in accordance with applicable law.

If you are a parent or guardian and believe that your child has registered on the SlotGo Platform, please contact us immediately using the details in Section 15 so that we can take prompt action.

International Data Transfers

SlotGo primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such international transfers occur, SlotGo ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC;
• Implementing contractual clauses that require overseas recipients to protect your personal data to the same standard required under Philippine law;
• Conducting due diligence on all overseas processors to verify their data security practices.

By using the SlotGo Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

Changes to This Privacy Policy

SlotGo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or a prominent notice on the Platform at least seven (7) days prior to the changes taking effect, where reasonably practicable.

The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. Your continued use of the SlotGo Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how SlotGo protects your personal data. The most current version will always be available at slotgo.one/privacy-policy.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by SlotGo, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 directly from your SlotGo Account dashboard
• Email: [email protected]

Our Data Protection Officer operates on Philippine Standard Time (PST, UTC+8). SlotGo will acknowledge all privacy-related inquiries within five (5) business days and will endeavour to resolve all requests within thirty (30) calendar days.

If you are not satisfied with SlotGo's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.